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Teléfonos industriales IP: Incapacidad para mantener o transferir llamadas con Ciertos sistemas PBX

    Introducción

    Descripción general

Los teléfonos IP industriales avanzados como el X6U pueden presentar fallos al poner llamadas en espera o transferirlos en ciertas plataformas PBX. Esto ocurre porque el X6U incluye capacidad de vídeo en su SDP, mientras que algunos sistemas PBX no admiten la negociación de vídeo para este modelo. Como resultado, el PBX rechaza la solicitud re-INVITE necesaria para la espera o transferencia con una respuesta de error 4xx o 5xx.

    Modelos aplicables

X6U/X210/X7C/X7/X7A/X3V/C600.

    Público objetivo

Este documento está dirigido al personal de I+D interno, clientes que utilizan estos teléfonos IP y personal de pruebas que desee conocer la solución a los problemas de espera y transferencia en teléfonos IP industriales avanzados.

    Pasos de solución

Desactive la función de vídeo del teléfono. Como se muestra a continuación, inicie sesión en la interfaz web del teléfono, acceda a Phone Settings--Function Settings y configure el modo de respuesta predeterminado en Audio.

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Catálogo
Servicio al cliente Teléfono
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